Star Case Manufacturing Limited Lifetime Warranty - 2021
Star Case Mfg. Co., LLC guarantees our products to be free from defects in materials and workmanship for life, to the original purchaser. Subject to photographic and documentary proof, we will repair, or at our discretion, replace any product that is found to be defective in construction or materials.
Star Case Manufacturing is not responsible for any damage arising out of normal wear and tear, misuse, negligence, accident, tampering, abrasion, or exposure to extreme temperatures and humidity. Many of our case designs involve the use of various high-quality foam products. Replacement of deteriorated foam is not covered by our warranty. Even the highest quality foam naturally tends to deteriorate over long periods of time, and this process can be accelerated by exposure to temperature extremes and humidity, so this is not considered a defect in manufacturing. We do however offer the service of replacing age-deteriorated foam at a reasonable cost.
Star Case Manufacturing does not cover damage upon initial delivery caused by the freight company’s mishandling. Should the freight company damage your product, a claim should be filed immediately with the carrier. Most carriers do offer insurance against loss or damage. We are happy to provide cost information on a replacement, repairs and parts when filing the claim. We recommend that you inspect your product as soon as it is delivered in order to file a claim. Purchaser will have 7-10 days after receiving said product to notify us of any damage or defect.
Product out of warranty
If your case is outside the terms and conditions of this warranty contact us at [email protected] attach photos with a detailed description of the issue and we will let you know what we can do for you.
Need a replacement part? Check out our website for a wide range of materials you can purchase at www.starcase.com We guarantee it will be shipped the next business day. If you are unsure what is exactly needed contact us at [email protected] or give our customer service representative a call at (800) 822-7827 We would be more than happy to help assist you in what it may be.
We get it… filing a warranty claim is not fun…
But we’ll do our best to make it less of a headache for you. If you have a claim, please contact your customer service representative. You will need a copy of your proof of purchase, and the serial number from the ID tag that you’ll find on every Star Case. Also, please be sure to take detailed photos of the defect. You don’t have to be a professional; a clear image is what we are looking for. All shipping, packaging, and insurance costs related to servicing a warranty claim are the purchaser’s responsibility. Star Case Manufacturing agrees to assume responsibility for parts and labor.
If you have any questions about our warranty or need to talk to us about repairs. Please call us at (800) 822-7827 or email us at [email protected]