Star Case Lifetime Limited Warranty

At Star Case, we stand behind the quality of our work. We guarantee our products to be free from defects in materials and workmanship for the life of the original purchaser. If a product is found to be defective in construction or materials, we will repair or—at our discretion—replace it.

What Is Covered

  • Defects in original materials, hardware, and construction.

  • All repair labor and replacement parts provided by Star Case.

What Is Not Covered

  • Normal Wear & Tear: Damage from everyday use, accidents, misuse, negligence, abrasion, tampering, or exposure to extreme temperatures and humidity.

  • Foam Deterioration: Foam naturally breaks down over time, especially when exposed to humidity or temperature shifts. While foam breakdown isn't a manufacturing defect, we offer foam replacement services at a reasonable cost to keep your case in top shape.

  • Freight & Shipping Damage: Damage caused during transit is the responsibility of the carrier. Please inspect your case immediately upon arrival. You have 7 to 10 days post-delivery to report any initial damage to us. If your case arrives damaged, file a claim directly with the freight company right away. We are happy to provide cost quotes for parts, repairs, or replacements to help with your carrier claim.

How to File a Warranty Claim We know filing a claim isn't fun, so we aim to make it as simple as possible. To start a claim, please reach out to your customer service representative or email us at star@starcase.com with the following:

  1. Proof of purchase.

  2. The serial number from the Star Case ID tag on your case.

  3. A few clear photos of the defect.

Note: The customer is responsible for all shipping, packaging, and insurance costs related to sending the case in for service. Star Case covers all approved parts and labor.

Out-of-Warranty Repairs & Replacement Parts

  • Out of Warranty? We can still help. Email star@starcase.com with photos and a description of the issue, and we’ll provide options to get your case back in action.

  • Replacement Parts: Need a quick fix? Browse our inventory at www.starcase.com—parts ship the next business day.

If you aren't sure what part you need, or if you have questions about a repair, call us at (800) 822-7827 or email star@starcase.com. We're always here to help.