Shipping Policy


STAR CASE uses several carriers on a domestic and international basis. More often than not your cases will be within the size and weight limitations of the most popular parcel services allowing for prompt delivery. Common carrier truck lines are our second option for shipping your case(s) to your destination. Only when an item exceeds the limits of the small parcel services or the total number of units makes shipping the cases via parcel service impractical, we use common carrier trucking. These carriers provide the broadest coverage of service throughout the world and have terminals in nearly every major metropolitan area. Prior to shipment from STAR CASE your products prepared to avoid damage in transit.

Shipping Notification

After the product ships, Star Case will send an email to the customer listed on the billing address of each order, with shipping information, which will contain the trucking company name, shipment-tracking number. For all deliveries via freight truck, the trucking company will assume your business or home is open and staffed to receive deliveries Mon-Fri during normal business hours. Any and all redelivery or accessorial charges incurred at time of delivery will be billed back to the customer.

Delivery Appointment

Star Case does not include free delivery appointments for freight deliveries, this would incur additional fees. Because most customers would like to save this cost we ask our customers to contact the freight companies directly to coordinate deliveries. Delivery appointments are available upon request at the time of order, for an additional fee. (See additional accessorial charges below.)

Delivery Timing

If you require products delivered by a certain date, please call (800) 822-7827 to verify your product availability. Please do not assume that products you can order on our web site are necessarily in stock. Star Case does not guarantee at any time a certain delivery date or time frame for delivery for any order. The listed time for a shipping method is an estimate only. For orders with deadlines please order well in advance. Star Case is not responsible for lost, misplaced, delayed shipments or damaged freight by the freight carriers.

Getting Product Off the Truck

Freight deliveries are dock to dock, which means the receiving party, is required to remove the product from the truck. Truck drivers will position the product towards the back of the trailer. Truck drivers are not responsible for removing product off of the truck. In most cases our products can be hand unloaded off of the pallet from the back of the delivery truck. Inside delivery is available upon request at the time of order. (See additional accessorial charges below.)

Inspecting for Product Damage and/or Shortage

Please be sure to check all packages for any potential damage or shortage during transit. Star Case is not responsible for damaged or missing products due to shipping. It is the sole responsibility of the receiving party to fully inspect the product at the time of delivery for any potential damage or shortage. We recommend removing any protective wrapping to fully inspect the product, before the driver leaves. In addition please count the product before signing the Delivery Receipt.

What to Do If Product is Damaged and/or Shorted

If damage or shortage did occur during transit, any and all damage or shortage must be noted on the bill of lading (delivery receipt) in detail and signed by the driver. A copy of the bill of lading (delivery receipt) will need to be faxed or mailed to Star Case in order for a damage or shortage claim to be filed with the trucking company on your behalf. If damages or shortages are not noted on the bill of lading (delivery receipt) at time of delivery, it is the sole responsibility of the receiving party to contact the freight carrier to file a damage or shortage claim.

Lift Gate and Inside Delivery Options

Lift gate delivery service is available upon request at additional cost. If you believe you may require lift gate at delivery, please contact (800) 822-7827 for assistance. This will enable you to learn more about the particulars of product packaging specific to your order. If requested and paid for at the time of order, Lift gate service will transfer the product off of the truck and onto your loading dock or curb side at the delivery site. This DOES NOT include any inside of home or garage delivery or moving the freight pallet away from the curb. (See additional accessorial charges below.)

Limited Access Issues

All freight deliveries will arrive, in most cases, in a full size 42 Ft tractor-trailer truck, (such as long haul trucks you might see on the freeway system). It is the customer’s responsibility to notify Star Case at the time of order, if your delivery location has potential limited access issues. In the event the truck cannot reach your location or cannot turn around in your area. Any and all re-delivery charges incurred will be billed back to the customer if delivery is attempted and cannot be completed because of unknown limited access issues. (See additional accessorial charges.)

Additional Accessorial Charges

Any and all additional charges, such as delivery appointment, lift gate service, inside delivery, change of address, residential delivery, limited access, re-delivery, and storage fees will be the sole responsibility of the customer. Any and all accessorial charges incurred at time of delivery will be billed back to the customer.

Delivery Refusal

If the customer refuses delivery for any reason, the customer will be responsible for all initial shipping and re-delivery charges. It is important to note that freight deliveries are always to loading dock or curbside even when a lift gate option is added to the order. Drivers are not obligated to deliver freight into driveways or garages. “Curbside” means next to the curb on the street.